Training dataset for IR-category I, problem statement about water meter or water network
1.        Our water meter makes an annoying beeping sound;
2.        Construction work cause a continuous leakage behind the meter;
3.        The water meter pipe is leaking;
4.       There is a lot of water at the meter behind the front door;
5.        We cannot open and close the main water valve properly;
6.        There is also leakage from the main water tap;
7.        water meter is now making some noise;
8.        The water meter makes a ticking sound when using water, audible outside the meter box;
9.        The valve connected to the water meter is broken;
10.     Main valve does not close;
11.     The valve under the floor is very difficult to close;
12.     The water main is broken;
13.     After installing a water meter, there is a leak at the meter;
14.     The main tap in front of the water meter no longer closes properly;
15.     If I close the tap for the water meter, the meter continues to run and water continues to flow;
16.     Hard to close and open main tap and the water meter makes a squeaking sound;
17.     the new water meter makes much more noise;
18.     The water tap is leaking;
19.     a leak in the pipe;
20.     water pipe leakage;
21.     there was a water pipe burst just in front of my house;
22.     Pipeline breakage;
23.     Severe leakage on the surface
24.     the water main is leaking.

Training dataset for IR-category II, problem statement about no water
1.        a relatively low water pressure;
2.        the water pressure is a lot lower;
3.        Since March 2020, the water pressure has halved and the pressure is normal only occasionaly;
4.        a reduced water pressure;
5.        We currently have no water;
6.        No water comes out of the tap;
7.        but now our water pressure is again very low;
8.        It's been a few days that the pressure is significantly lower when we open the tap;
9.        Less pressure on the pipeline;
10.     Low water pressure since July 2020;
11.     We have low pressure;
12.     very low water pressure.

Training dataset for IR-category III, problem statement about water quality
1.        brown tap water;
2.        the water from the tap was brown and sandy;
3.        Really dark in color;
4.        cloudy water;
5.        brown particles in our pipes;
6.        Today tap water started to smell and taste strange;
7.        The water has a strange metallic (copper) smell;
8.        There are small white particles floating in the water;
9.        there is rubbish in the water.

Training dataset for IR-category IV, problem statement about website and account
1.        Unfortunately I can no longer log in with my details;
2.        I still can't log in;
3.        Our information is not correct, please look into it;
4.        I want to reset my password and I don't receive any email (neither in spam);
5.        Online registration as a new customer is not possible;
6.        the app does not recognize my email address even though I have a customer account;
7.        I cannot change my e-mail address;
8.        It doesn't work when I want to upload a photo;
9.        Tonight I received an email for the 3rd time to report my water level;
10.     It is not possible to submit the meter reading online;
11.     Can't get to the right page;
12.     the site does not work;
13.     The website is not working properly;
14.     Contrary to previous years, the online transmission of the meter reading does not work;
15.     Can't login.

Training dataset for IR-category V, request for repair or replacement
1.        please replace it;
2.        please assess the condition
3.        How are you going to solve this?
4.        With this letter I wish to make an appointment for the installation of a new water meter;
5.        Could you improve on this?
6.        I would like to replace as soon as possible;
7.        We would like to see this fixed;
8.        We would like to be in touch about this as soon as possible because water is now being wasted;
9.        Given the very high water consumption, I want an investigation to be started as soon as possible;
10.     Would like to have a new meter installed;
11.     Can you tell whether this can be fixed?
12.     Hereby a kind request to solve this problem;
13.     We would very much like to get rid of the above problems, do you have a solution for this?
14.     Can you explain and fix this?
15.     We would like to see this resolved;
16.     Please restore the connection as soon as possible;
17.     Could you check whether everything is working properly;
18.     I would like my address to be corrected.

Training dataset for IR category VI, request for reclaiming payment
1.      I would like to see this refunded to my account;
2.      Now I have received an invoice of 377, - and the meter readings have already been submitted, but I think they are not correct, maybe there is leakage;
3.      This concerns a repair for the water company itself, so these costs are not for me;
4.      I disagree with this invoice;
5.      I want to declare this invoice to your company as a claim;
6.      In recent years, Water Company Groningen has incorrectly charged and debited me for water consumption;
7.      For the above reasons, I hereby object to the imposed administration costs and do not agree to pay.